HomeTravelOur flight was ruined by a farting dog — we got a $1,400 refund
Our flight was ruined by a farting dog — we got a $1,400 refund
September 22, 2023
Their 13-hour flight may have gone to the dogs — but this complaining couple just scored a big payday.
Gill and Warren Press say they’ve received a $1,410 refund from Singapore Airlines after their plane ride from Paris to Singapore was ruined by a farting canine.
In an interview with Insider on Friday, Gill said she and her husband finally received the funds after months of back and forth with the airline.
“That’s the least they could do,” the miffed traveler declared. “If they wanted to be really nice, they could’ve given us way more.”
The couple’s stinky story was first reported earlier this month, with the pair saying they forked out more than $1,000 for Premium Economy seats, only to be seated next to a woman with a slobbering service dog.
“I said to my husband, ‘You need to sort this. We can’t have a dog sitting next to us for this length of time,’” Gill griped.
With no other seats in Premium Economy available, the couple decided to stay next to the pooch — only for things to further deteriorate.
The canine came closer to the couple due to space restrictions in the cabin.
“[The owner] couldn’t have the dog out in the aisle because they couldn’t get the trolleys through, so it had to come in further, which meant his head was under my husband’s feet,” Gill told New Zealand publication Stuff.
“My husband was in shorts and was getting the dog’s saliva goo on his leg.”
Soon, the pup started farting — and the horrible smell sent the Presses over the edge.
The pair eventually agreed to move to the economy section of the plane to escape the flatulent animal, and a flight attendant allegedly told them they would reach out to them about the incident after the flight.
However, the couple says they heard nothing.
Gill told Insider that she decided to chase up Singapore Airlines, who eventually offered up an apology and two $73 gift vouchers
The couple was not happy with that offer, saying they forked out far more money for the Premium Economy seats that they were forced to flee because of the farting pup.
Nearly a month later, Gill claims the airline offered two travel vouchers worth about $118 each.
The Presses still weren’t satisfied. They continued to go back and forth with the airline, until they received around $1000 in additional refunds, accounting for the price difference between the Premium Economy seats and the economy seats they ended up in.
The Presses plan to donate the money to an animal charity, saying they wanted the refund out of principal.
“It wasn’t about the money, it was truly about making people accountable,” Gill said.
The pair believe they should have been notified that they would be seated next to an animal before boarding the long-haul flight.
“I expect to see a baby. I expect young children. But I don’t expect a dog,” Gill declared.
The Post has contacted Singapore Airlines for comment.