I used a hotel hair dryer — and got a surprise $1,400 bill

She really blew it. 

A woman from Perth, Australia was charged $1,400 by her hotel after her blow dryer set off the fire alarm.

The woman, whom Perth Now gave the pseudonym Kelly, decided to book a room at the Novotel Perth Langley before a Saturday concert, the local outlet reported. 

Before seeing the Ministry of Sound concert at Kings Park, she showered in her hotel room, styled her hair and was greeted by firefighters at her hotel room door before she even had a chance to get dressed.

While the concert might have been music to her ears, a lower note was the $1,400 charge (about $940 in the US) she saw on her hotel bill three days later.

She said she called her hotel and they told her she’d been charged a fire department call-out fee. The outlet reported that the Department of Fire and Emergency Services (DFES) fee is $1,337 though, which is $63 less than she was charged. 

The charge overdrew Kelly’s account and she called the hotel to get them to reverse the charge, but they initially refused.


The $1,400 charge (about $940 in the US) she saw on her hotel bill three days later.
The $1,400 charge (about $940 in the US) she saw on her hotel bill three days later. via PerthNow

“They sent no email, I called the hotel, (reception) said it was in their terms and conditions,” she lamented.

“So if you’re at a buffet and the alarm goes off are they going to charge you for burning your toast?” she added.

She then claimed that the hotel stopped taking her calls and didn’t let her speak to a manager. Finally, after getting her emails, a manager refunded her charge.

The Post reached out to the hotel for comment.